Empathetic listening could help in these situations. It is true, not every interaction needs to be confrontational. Some people interpret things through a lens of defensiveness, which can make peaceful communication difficult. It's important to recognize when to engage calmly and when to let go of possible conflicts.
I have this hope that each day and each year will be better and brighter than the one which preceded it; the years have not met my expectations and have not stopped moving forward, but neither have my hopes.
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